Shipping & Exchange Policy
Effective Date: 17-03-2026
1. Shipping and Delivery
1.1 Shipping: We aim to ship orders within the estimated time frames specified on our website. Orders are generally shipped within 0–7 days from order confirmation.
1.2 Delivery: Domestic orders typically arrive within 1–15 working days. Delivery timelines may vary depending on location and courier services.
1.3 Delay Disclaimer: POLO Stationery is not liable for delays caused by courier companies or postal authorities. We ensure timely dispatch of orders.
1.4 Shipping Address: Orders will be delivered to the address provided at checkout. Customers are responsible for providing accurate address details.
1.5 Courier Service: Orders are shipped via trusted courier partners or postal services.
1.6 Delivery Charges: Shipping charges depend on product and location and are displayed at checkout.
2. Exchange Policy
2.1 Exchange Eligibility: We strive to provide high-quality products. If you receive a damaged, defective, or incorrect item, you may request an exchange within 3 days of delivery.
2.2 No Return Policy: We do not offer returns or refunds once the product is delivered, except in cases of damage or incorrect items.
2.3 Exchange Process: To request an exchange, please contact us or a regitered user can request an exchange through orders section
after product is successfully delivered.
2.4 Replacement: Once approved, we will arrange a replacement of the product at no extra cost.
2.5 Non-Exchangeable Cases: Exchanges will not be accepted in the following cases:
- Product used or damaged after delivery
- Request raised after 3 days
3. Contact Information
For any shipping or exchange queries, contact us at: info@polostationery.in